Delete your Billy account

1. Request account deletion

For the most secure route, sign in to Billy and open Account → Legal and privacy → Delete account. You can also request deletion without reinstalling Billy by emailing us from the email address registered to your Billy account.

Email a deletion request

Use the subject “Delete my Billy account” and include only your registered email address. Never include your password, transaction PIN, full card details, private key, or one-time code.

2. What we delete

After we verify the request and resolve any necessary pending transaction, Billy deletes or irreversibly anonymizes the account and personal data that is no longer required, including routine profile details, preferences, active sessions, and service content that has no continuing lawful retention purpose. We also instruct relevant processors to delete eligible data they hold for Billy.

Deleting the app from a phone does not delete the Billy account. A deletion request must be completed through the route above.

3. What may be retained

We may retain the minimum transaction, ledger, identity-verification result, fraud, dispute, tax, accounting, legal-request, and security records required by law or reasonably needed to establish, exercise, or defend legal claims. Retained records are restricted from ordinary product use and removed when the applicable period ends.

We will explain any material retention that applies to your request. Account deletion does not cancel or reverse a completed third-party digital service or blockchain transfer.

4. Verification and timing

1. We acknowledge your request and verify that you control the account.
2. We review pending orders, refunds, disputes, and required retention.
3. We complete deletion or anonymization within a reasonably prompt period and confirm completion, or explain any lawful delay.

If you cannot access the registered email, contact support and explain the issue. We may ask for limited additional evidence to protect the account from an unauthorized deletion request.